Instructor Guide

It is highly recommended that you access Dojo Manager via Safari on Apple devices and Chrome on Android devices. Using an unsupported browser may produce unexpected results.

You can edit the date, time, location and Instructor of a class at any time up until the class is closed, which occurs 12 hours after the session ends, or immediately once the “Finish Class” button is clicked.

This is always the best option, however if for some reason you can’t adjust these details, you can request a session deletion by clicking the “Delete Session” button. An email will be sent to the Digital Team to action your request, which usually happens within a few hours during Support Centre business hours.

At the moment, you can’t change the Type of session you’ve created (e.g. Grading to Regular). In this instance, if you can’t repurpose the class to a future date, please request a deletion.

You can request a password reset by clicking the “Forgot your password?” link on the Dojo Manager home screen.

My browser keeps asking for access to the camera

My camera won’t load

Users with devices with larger displays such as tablets/iPads may experience an issue where the camera won’t load. If this happens, head to your browser settings and see if the option to “Request Mobile Website” is available. If so, select it and return to Dojo Manager.

If that setting isn’t available in your browser, please reach out to the Digital Team using the form on this page and let us know what device you’re using and provide some details on the problems you’re experiencing.

How do I switch my camera to front facing?

The ability to swap to the front facing camera on your device is not currently available.

As we have not tracked gradings prior to Dojo Manager, most students will enter the system at 10th kyu. This will be updated at the student’s next Grading class as standard, however this can also be updated by the Regional Manager through the Admin Portal at any time if required.

Please use the form on this page to reach out to the Digital Team for support. Provide the details of your device as well as a description of the issue you’re encountering, as well as any relevant screenshots or videos. Additional information is always helpful, such as what you were doing when the issue occurred, or if you know that other people are encountering the same problems.

Most issues only require a quick fix from the Digital Team. For more complex problems, urgent issues are usually addressed within 24 hours, and non-critical issues will take a bit longer.

Absolutely…we love ideas!

All suggestions and ideas that we receive are added to a list, which we then use to determine what we should focus on in the next development phase. As the development phase approaches, information about upcoming features will be available on this page.

Functionality that will impact the majority is generally our top priority, however we are sometimes able to implement solutions for more niche scenarios, so don’t hesitate to reach out with any and all suggestions.

We anticipate that the next development phase will take place in late 2023.

If you’re an authorised Instructor who meets the criteria for Dojo Manager access in your country, please ask your Regional Manager to contact the Digital Team via digitalsupport@gkrkarate.com and we will create an account for you.

We have not implemented any checks when scanning a student’s pass to signify whether they have an active payment method.

Regional Managers are able to see who has trained without a valid training option during the reporting period, and should follow up with the student accordingly.

We will be potentially looking to include in-class payment status notifications in a future update.

The green tick is only a confirmation that the student has been successfully added to the session, regardless of their payment status. 

Yes, you can update your email address and password from the “My Account” page. Doing so will also update the email address we use to communicate with you in our Salesforce database.