Direct Debit Frequently Asked Questions

Here you will find a list of the answers to the most frequently asked questions from students regarding Direct Debit Training

• If I cant make it to class, will I still be charged?

  Yes.  However our Direct Debit training fees cover you for unlimited training at any GKR Karate Dojo worldwide.  In the event that you are unable to make a class one week, we hope that you can make multiple classes many other weeks to ensure you get the best value out of your membership!

• What happens when GKR Karate is closed over Christmas?

  Our Direct Debit fees have been calculated based on an annual fee which factors in our closure over Christmas.  This annual fee is divided into 52 equal weekly (or 26 fortnights, 13 x 4 weekly or 12 x monthly) amounts to allow for a seamless consistent Direct Debit system.  Payments will continue over the Christmas break as a result of this setup.

• How can I cancel my account?

  To cancel your Direct Debit, please email us at directdebit@gkrkaratate.com with your account name and contract number.  Please note that there is a 28 day cancellation notice period as stipulated in your contract.  This notice period will begin from the date your email is received and your GKR Karate Digital Training Pass will stay active during this time and you’re most welcome to continue training right up until the last day

• How do I suspend my payments?

  As per the terms of your contract, you are able to suspend your contract for up to 6 weeks per year for a cost of $5 per week.

  To arrange a suspension simply contact Debit Success on 1800 148 848 and they can arrange this for you.

• How do I add additional family members to my Direct Debit contract?

  If you wish to add another family member to Direct Debit, the best thing to do is to email us at directdebit@gkrkarate.com with your current contract number, and the student(s) names you wish to be added and we can arrange this for you within 5 business days.

• How do I remove a family member from my Direct Debit Contract?

  If you wish to remove a family member from your Direct Debit contract, the best thing to do is to email us at directdebit@gkrkarate.com with your current contract number, and the student(s) names you wish to be removed and we will action this for you.

• What do I do with my Digital Training Pass?

  Your Digital Training Pass is your key to attending GKR Karate classes.  Please present this pass for scanning along with your membership card at each class you attend.

• I don't have access to a mobile device - what should I do?

  Whilst we recommend using the Digital Training Pass on your mobile device as part of its “Wallet” feature, we understand that this isnt always possible – you may not have a device, it might run flat, someone else might be taking your children to training etc.

  With this in mind, we are happy to accept printed versions of your Digital Training Pass, and you’re welcome to send the link or a screenshot of the pass to another family member who may be taking your children to class.